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Various experiences in Zencity

Zencity is an AI tool for local governments which gathers and analyzes resident generated data and then delivers actionable insights that help governments prioritize resources, track performance, and connect with their communities. 

City benchmarking

As Covid-19 broke out, we conducted an intensive hackathon looking to provide additional data analysis capabilities to our users.

Consequently, we created a report which compares user data to the community benchmark (population size & geo-location).

The Challenge

  • Zencity is comparing volume and sentiment over time, when something happen in real time there is no data to compare it to

  • Our users asked for comparison to similar communities which made manually for them by our analysis team

  • We can't show potential new cities real data about their community

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Although the current timeline is helpful in understanding long-lasting situations, we'd like to be able to measure the impact of ongoing events as well


CIO, West Sacramento 

The Solution

The benchmarking tool is the first time that this comparison in made automatically.

The user can get fast insights about his community.

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The Benchmarking tool operates using 3 filters:

  • Date

  • Compare by - enables you to select Zencities comparable to you by size or Zencities in the same geographical region as yours.

  • Subject - allows you to choose the topic or project you would like to see data on. We narrowed the subjects list to help the user stay focused

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for the first time we show the sentiment without 'Neutral'

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This feature sold to 20-25% of clients and used to upsell contracts, which grew clients' ARR by average of 50% contributing to company's yearly revenue

The 'City benchmarking' has become a main feature that’s available only for “Premium subscriptions”.

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Interactions volume according to location

A map view of the community discourse filtered by keywords and interactions divided to neighborhoods.
The feature provides a significant in data analysis, enabling our users to fully understand the current public topics that need to be addressed. 

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